RACI stands for Responsible, Accountable, Consulted, and Informed, which are characteristics of roles related to several process steps, activities or tasks in a sequence flow.
Both, roles and process steps build the two axes in a matrix, the characteristics of the roles could written as one letter abbreviation in the appropriate cells (R, A, C, I).
How to use
Some simple rules should be observed:
- Put accountability [A] and responsibility [R] at the level closest to the action or knowledge.
- There can only be one accountability [A] per activity or process step.
- Roles can combine both accountability [A] and responsibility [R] for activities.
- Authority must accompany accountability [A].
- Minimise the number of consults [C] and informs [I].
- [A] for accountable means, "the buck stops here", and the role has ultimate yes/no authority.
- [R] for responsible means, "the person who actually does the activity".
- Responsibility [R] for an activity can be shared, if necessary.
- [C] for consulted means, "kept in the loop", and implies two-way communication prior to the activity.
- [I] for informed means, "kept in the picture", and implies one-way communication after the activity.
- Don't map decision points in the RACI matrix, only activities.
- Every one should sign off the RACI matrix.
- ↑ Matt Cumberlidge: Business Process Management with JBoss jBPM. PACKT Publishing, Birmingham 2007