RACI

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RACI overview alt text
RACI overview

RACI stands for Responsible, Accountable, Consulted, and Informed, which are characteristics of roles related to several process steps, activities or tasks in a sequence flow.

Both, roles and process steps build the two axes in a matrix, the characteristics of the roles could written as one letter abbreviation in the appropriate cells (R, A, C, I).

How to use

Some simple rules should be observed[1]:

  • Put accountability [A] and responsibility [R] at the level closest to the action or knowledge.
  • There can only be one accountability [A] per activity or process step.
  • Roles can combine both accountability [A] and responsibility [R] for activities.
  • Authority must accompany accountability [A].
  • Minimise the number of consults [C] and informs [I].
  • [A] for accountable means, "the buck stops here", and the role has ultimate yes/no authority.
  • [R] for responsible means, "the person who actually does the activity".
  • Responsibility [R] for an activity can be shared, if necessary.
  • [C] for consulted means, "kept in the loop", and implies two-way communication prior to the activity.
  • [I] for informed means, "kept in the picture", and implies one-way communication after the activity.
  • Don't map decision points in the RACI matrix, only activities.
  • Every one should sign off the RACI matrix.

Referenzen

  1. Matt Cumberlidge: Business Process Management with JBoss jBPM. PACKT Publishing, Birmingham 2007
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